Release Notes - 1/20/2026

🚀 VenueAI Product Update: User Roles + Conversation Notes

We’ve released two highly requested features designed to make VenueAI easier to manage as your team grows.

🔐 New: User Roles (Basic & Admin)

VenueAI now supports two simple user roles so you can control access without complexity.

• Basic Users focus on day-to-day lead communication (SMS, email, follow-ups)
• Admin Users have full access, including insights, settings, and user management

This makes it easy to give coordinators exactly what they need, while keeping reporting and system settings secure.

👉 Read the full User Roles overview:

[View User Roles documentation →]

📝 New: Conversation Notes

You can now add internal notes directly to a lead’s conversation timeline.

• Notes are internal only
• They are never sent to leads
• AI will not use notes when generating replies
• Perfect for internal context, reminders, or handoffs between team members

👉 Read the full Conversation Notes overview:

[View Conversation Notes documentation →]

These updates are part of our ongoing effort to make VenueAI more powerful for teams while staying simple and intuitive.

As always, feedback is welcome 🙌