Release Notes - 2/23/2026


We've been busy making your system smarter, easier to use, and more powerful. Watch the quick overview below, or keep scrolling for the full details.

📺 Watch the 5-minute overview:

✅ What's New

Managing your leads just got a lot easier. Here's what's live right now.


📅 Sort Leads by Event Date

You can now sort your leads table by event date, making it easy to see which events are coming up soonest and prioritize your follow-ups accordingly.


👤 Coordinators — Assign at Any Stage

We've renamed "Tour Guide" to "Coordinator" to better reflect what the role actually is. Coordinators can now be assigned to a lead at any stage — not just after a tour is booked. When a tour does come in, the coordinator is assigned automatically based on the booking. You can also easily reassign coordinators directly from the leads table.


💾 Auto-Save on Lead Profiles

No more hitting a save button. Every change you make on a lead profile now saves automatically as you go. We've also reorganized the profile into clearer sections — Lead Details are now separate from Coordinator & Tour Details — so everything is easier to find and update.

🧠 Smarter Follow-Ups

The cadence system — the engine behind all your automated follow-ups — just got a major upgrade. It's more aware of what's happening in each conversation and adapts in real time.


Context-Aware Scheduling

The AI now understands the full context of a conversation when deciding when and how to follow up. If a lead says they need a few weeks or months before they're ready to look at venues, the system adjusts the follow-up schedule automatically — no manual intervention needed.


Channel Preference Detection

The system has been upgraded to better pay attention to how each lead prefers to communicate. If a lead consistently engages over text message rather than email, future follow-ups will favor SMS. The AI adapts to each lead's behavior so your outreach lands where it's most likely to get a response.


Smarter Overall Cadence Logic

Beyond channel preferences and timing, the entire follow-up engine has been rebuilt to be more intelligent — better spacing between touches, smarter decisions about when to reach out and when to give leads space, and a more natural feel to the overall outreach sequence.


Rollout timeline: These improvements are being activated for all venues over the next 24–48 hours. No action is needed on your end — the system will begin using the upgraded logic automatically.

🔜 Coming Soon

Here's a preview of what's currently being tested and developed. These features will be fully optional — you'll be able to enable or disable each one once they go live.


⭐ Post-Event Review Requests

After a couple's event, the AI will automatically reach out to ask about their experience. Positive responses get guided toward leaving a review on Google, The Knot, WeddingWire or your platform of choice. If someone had a less-than-great experience, the system privately escalates the feedback to your team so it's handled personally — before it ever becomes a public review.


📆 Event Date Availability

We're giving the AI the ability to tell leads whether specific event dates are available or already booked. No more back-and-forth or waiting for a coordinator to check — leads get an answer right away, keeping the momentum going toward booking a tour.


📞 Voice AI Receptionist

This is a big one. We're preparing to launch a voice AI receptionist so that your venue never misses a call — even after hours, on weekends, or when your team is busy with tours. The AI answers inbound calls as a friendly coordinator, handles common questions, and guides callers toward booking a tour.

  • Answers calls naturally, just like a real team member would
  • Handles pricing questions, venue details, and tour scheduling
  • Connects seamlessly into the same system — call transcripts, follow-ups, and lead details all flow into the same conversation your team already sees
  • Available 24/7 with no added staffing costs

We've been testing this extensively and are confident in the quality. We're now beginning to roll it out with a few beta venues, and over the coming weeks to months, we'll be making it available to everyone.

🤝 We're Here for You

Our goal is to make your life easier and drive more results for your venue. If there's something you need, something we could do better, or an idea you think would help — we want to hear it. Don't hesitate to reach out. We're always listening.


Schedule a call with Joaquin: https://calendly.com/venueai/meeting