Automated Review Requests
After your client's event, VenueAI automatically reaches out to check in on their experience. Happy clients get guided to leave a review on your preferred platforms. Unhappy clients get routed directly to your team — before they post anything publicly.
How It Works
- A few days after the event date, the AI sends a friendly check-in message asking how their experience was.
- If they don't reply, a gentle follow-up is sent 5 days later.
- If they reply positively, the AI thanks them and shares your review platform links (Google, The Knot, WeddingWire, etc.).
- If they reply negatively, the conversation is immediately escalated to your team so you can handle it personally.
- If they don't want to leave a review, the AI respects that and closes the conversation gracefully.
The AI sends messages on whichever channel (SMS or email) the client used most during your original conversations with them.
Setting It Up
Go to Settings → Review Requests and:
- Enable the toggle to turn on automated review requests.
- Set your delay — how many days after the event to send the first message. We recommend 2-3 days. Long enough for the experience to settle, soon enough that it's still fresh.
- Add your review platform links — paste in your Google, The Knot, WeddingWire, Yelp, or Facebook review page URLs. Only platforms with a link will be shared with clients. Leave a field blank to skip that platform.
- Click Save Settings.
That's it. The system runs automatically from there.
What Clients See
The first message is a simple, warm check-in — not a review request. For example:
"Hey Sarah! We loved hosting your event at [Your Venue]. How was your experience with us? We'd love to hear how everything went!"
If they respond positively, the AI asks if they'd be willing to share their experience and includes your review links. If they respond negatively, your team is notified immediately — the AI never asks an unhappy client to leave a review.
Excluding a Client
If you have a client you don't want to receive a review request (for any reason), go to their lead profile and check the Skip Review Request box. They'll be permanently excluded.
What Happens With Each Response
| Client Response | What the AI Does |
|---|---|
| Positive ("It was amazing!") | Thanks them and shares your review links |
| Negative ("We were disappointed") | Escalates to your team immediately — no review ask |
| Declines ("No thanks, not into reviews") | Respects their decision and closes warmly |
| Ambiguous ("It was fine") | Gently follows up to understand their experience better |
| Off-topic ("When do I get my deposit back?") | Routes to your team to handle |
| No reply | Sends one follow-up, then stops |
FAQ
When exactly does the message go out? The AI sends the first message during business hours (9 AM - 6 PM in your timezone), the configured number of days after the event date on the lead's profile.
What if the client replies about something unrelated? If they ask about photos, deposits, referrals, or anything not related to their experience, the message goes to your team. The AI doesn't force unrelated conversations into the review flow.
Can I customize the messages? The initial check-in and follow-up messages are pre-written to keep them consistent and reliable. The AI's replies to client responses are generated naturally based on your venue's tone and style.
Does this work for non-wedding events? Yes. The messages are written to work for any event type — weddings, quinceañeras, corporate events, and more.
What if I turn the feature off? Any review requests already in progress will finish their cycle. No new ones will be created. Turning it back on will only send requests for future events, not past ones that were missed while the feature was off.
Will it contact clients from past events? No. The system only sends review requests for events that took place after the feature was enabled. If you turn it off and back on, it resets — only events after the new enable date will be contacted.